Terms, Refunds and Cancellation

The service

An online consultation is a conversation with Dr. Jayanthi Prabakaran, Consultant Obstetrician & Gynaecologist, by audio or video call, for up to 15 minutes. We give you a slot based on the doctor’s availability. Dr. Jayanthi Prabakaran is registered with the Tamil Nadu Medical Council (TNMC), registration no. 60813. Read how it works on the online consultation page.

• Not for emergencies. If you have heavy bleeding, severe pain, a high fever, fainting, or any danger sign in pregnancy, call 97505 11225 (24/7) or dial 108 / 112. Do not wait for an online call.
• The doctor decides what is safe. She may advise an examination, a scan or a test at the hospital, and may not be able to prescribe some medicines without one. This advice is part of the consultation.
• Your information. Please give correct details about yourself and your health. Patients under 18 should be accompanied by a parent or guardian.
• Privacy. Your details are used only to arrange and carry out your consultation, and are kept confidential like the records of any visit. Please do not record the call unless the doctor agrees. See our privacy policy.
• Your phone and network. You need a working phone and a steady network. If the call drops, the doctor will try to reconnect during your slot.

Fee and payment

The fee is ₹499 for one consultation of up to 15 minutes. Our team confirms your slot on WhatsApp first, and then you pay using the payment details our team sends you. Please pay only after we have confirmed a time, and only to the details or link our team sends you.

Payments are processed by Razorpay. We never see or store your card or UPI details. Tests, scans and procedures the doctor advises are separate, and their cost is explained before you decide.

Rescheduling

You can move your slot once at no charge if you message us on WhatsApp at least 2 hours before it. We will offer you the next free slot.

Cancellation and refunds

• If we cancel (for example the doctor is unavailable, or the call cannot take place because of a problem on our side): you can choose another slot or a full refund.
• If you cancel at least 2 hours before your slot: full refund of the fee.
• If you cancel later than that, or do not take the call: the fee is not refunded. We will try to offer another slot, but we cannot promise one.
• After the consultation has taken place, the fee is not refundable. The fee covers the doctor's time and advice, including advice to visit the hospital in person.
• Paid twice, or money was taken but we have no record of your payment: we will refund the extra or unmatched amount in full once we have checked it.

Approved refunds go back to the account, card or UPI you paid from, usually within 5 to 7 working days, depending on your bank.

Contact us

For any question about a booking, payment or refund, message us on WhatsApp or call +91 97505 11225, or write to info@abishekhospital.com. Abishek Hospital, No.18, Near Bus Stand, Bharathi Street, Erode Fort, Erode – 638001, Tamil Nadu.